“Acquiring InGenius allows Upland to deliver an end-to-end Contact Center Productivity solution suite that connects and automates many of the touchpoints that are critical to agent efficiency,” said Jack McDonald, chairman and CEO of Upland Software. Adjusted EBITDA is expected to be between $78.8 million and $80.8 million, for an Adjusted EBITDA margin of roughly 37% at the midpoint, representing growth of 50% at the mid-point over the year ended December 31, 2018. The acquisition will help Upland offer a more personalized experience to customers. Contact centers use InGenius to increase productivity and enhance the customer experience. With the addition of InGenius’ CTI platform, Upland can now offer the first Contact Center Productivity solution suite that provides a single pane of glass for all voice and CRM data, along with … Acquiring Organization: Upland Software Upland Software delivers cloud-based project, portfolio, and work management software applications for enterprises. Upland InGenius is a computer telephony integration (CTI) innovator that empowers contact centers to increase productivity. Although this wasn’t the only big news in the industry this month, like the Avaya and RingCentral relationship, it’s important, nonetheless. The InGenius Software was recently acquired by Texas-based company Upland Software for a total of $29.4-million. Upland Software, a leader in cloud-based enterprise work management software, has acquired InGenius, a leading Computer Telephony Integration (CTI) solution for enterprise contact centres. According to the CEO and Chairman of Upland Software, Jack McDonald, with InGenius, Upland can extend its leadership in the Customer Experience Management environment. “Upland’s new Contact Center Productivity solution suite allows us to provide a unique offering of integrated solutions to maximize agent performance and improve customer experience.”. Providing computer telephony integration (CTI) solutions to businesses worldwide for over 20 years. “Moreover, this transaction is immediately accretive to Adjusted EBITDA per share and takes Upland to a $237 million annualized revenue run rate and an $89 million annualized Adjusted EBITDA run rate,” he added. We believe non-GAAP financial measures are useful to investors both because they allow for greater transparency with respect to key metrics used by management in its financial and operational decision-making, and they are used by our institutional investors and the analyst community to help them analyze the health of our business. InGenius Software was acquired by Upland Software on Oct 1, 2019. The acquisition of InGenius will have an impact on the niche industry of CRM and contact center integration. “With InGenius, Upland extends its leadership in Customer Experience Management (CXM) solutions and can now offer the first multi-channel, knowledge-driven contact center agent productivity solution suite that integrates leading CRM and contact center platforms enabling enterprises to offer a personalized, real-time customer experience,” said Jack McDonald, chairman and CEO of Upland Software. To supplement our consolidated financial statements, which are prepared and presented in accordance with GAAP, we use non-GAAP financial measures including Adjusted EBITDA. The addition of the InGenius GTI platform to Upland’s portfolio allows the company to provide a single pane of glass for all its CRM and voice data. InGenius Connector Enterprise expertly integrates existing telephone systems into leading CRMS, with an enterprise-proven solution. Christina Turner “That momentum has continued, with two additional accretive acquisitions since the beginning of Q3 and continued strong performance,” he added. See what you can do with Upland. For the full year ending December 31, 2019, Upland expects reported total revenue to be between $213.8 million and $217.8 million, including subscription and support revenue between $199.0 and $202.2 million, for growth in recurring revenue of 47% at the mid-point over the year ended December 31, 2018. Fast-growing Austin tech company Upland Software said Friday it has acquired Localytics, a Boston-based mobile engagement platform. “Contact center leaders are looking for more comprehensive solutions to increase agent productivity with robust CRM integration,” said Mounir Hilal, Upland’s chief customer officer and executive vice president of Project and IT Management Solutions. With the addition of InGenius’ CTI platform, Upland can now offer the first Earlier this month InGenius Software announced they were being acquired by Upland Software. This headline-only article is meant to show you why a stock is moving, the most difficult aspect of stock trading. Upland +7% on InGenius acquisition, guidance update Oct. 1, 2019 10:21 AM ET | About: Upland Software, Inc. (UPLD) | By: Brandy Betz, SA News Editor Upland Software (NASDAQ:UPLD) is … This release contains forward-looking statements, which are subject to substantial risks, uncertainties and assumptions. This includes enterprise knowledge … Although this wasn’t the only big news in the industry this month, like the Avaya and RingCentral relationship, it’s important, nonetheless. With the addition of InGenius, Upland introduces an innovative Contact Center Productivity solution suite that that provides a single pane of glass for all voice and CRM data, along with enterprise knowledge … For a reconciliation of non-GAAP financial measures to the most directly comparable GAAP financial measures, please see Upland’s earnings press releases filed on Forms 8-K with the SEC and on the Investor Relations section of Upland’s website at investor.uplandsoftware.com. synopsis: Upland Software, Inc., a leader in cloud-based enterprise work management software, has acquired InGenius, a leading Computer Telephony Integration (CTI) solution for enterprise contact centers. Upland InGenius Computer Software Ottawa, Ontario 1,391 followers Expertly integrates existing business telephone systems into leading CRMs for an enhanced customer experience. InGenius needs no desktop install, centralizes user management and simultaneously integrates with InGenius Software […] ©2021 Upland Software, Inc. All rights reserved. Analyze, design and implement software solutions for InGenius CTI integrations. I got my start as the architect for SAP’s Customer Interaction Center, which I sold to SAP back in 1997, launching my 23 year obsession with CRM and CTI integration. InGenius is a provider of innovative Computer Telephony Integration solutions for contact centres. Now, Upland can offer the first knowledge-driven multi-channel solution suite that integrates contact centre and CRM platforms for a real-time customer experience. Upland Software acquires Altify, customer revenue optimization platform empowers sales & the extended revenue team to improve overall sales execution. All rights reserved. For more information, visit www.ingenius.com. Why Upland InGenius? 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